Frequently Asked Questions
How do I place an order?
You can place an order by phone, fax or email. Once you place your order, you will receive a work order by fax or email for approval and confirmation.
How do I pay for my order?
You can pay for your order with a credit card (MasterCard, Visa). Credit card info can be send by phone, email or fax. Purchase orders are accepted from approved clients.
Will I see a proof?
All orders will receive a color proof of the design to be printed via email. A paper color proof is available on request.
When will I get my order?
For silkscreening, turnaround is approx. 10 working days from the date you approve the artwork. Embroidery turnaround is approx. 15 working days from the date you approve the artwork. Delivery does not include shipping time to you. Delivery time on promotional products vary and will be quoted when the product is identified.
How do you determine pricing?
Pricing for silkscreening is based on the following factors: quantity ordered, number of print locations, number of inks, color of the wearable. Pricing for embroidery is based on quantity ordered and the stitch count of the design. Pricing for promotional products is on a product-by-product basis.
Can I combine sizes and colors for quantity pricing?
You can combine sizes and colors to reach quantity breaks, as long as the imprint stays the same size and color on each item. Ink and thread colors can be changed within the job, however there is a charge.
Are all sizes and colors the same price?
No, there is one price for youth garments, one price for adult garments, S-XL, and 2X, 3X, and 4X are incrementally higher. Garments are also priced by color with white being the least expensive, followed by neutral colors like ash and natural, with dark colors like navy, red, and black being the highest.
Do you print on blank items provided by the customer?
No, we only print on items that we provide which we know are manufactured to withstand both the silkscreening and embroidery process without shrinkage, fading or other damage.
Do you sell unprinted/blank items?
Yes.
Can you accept artwork electronically?
Yes, please view the artwork requirements on either the silkscreening or embroidery page for specifications, or email/call us with your questions.
Do you have art charges?
CDP has an in house art department so we don’t have to contract for artwork from anyone else. Therefore we are able to take care of all artwork needs in a timely, cost effective manner. Art charges are $35 per hour. Minor touch up, typesetting and simple designs do not require any art charges. Customs designs, major changes, or edits to very complex designs may require art charges. To determine if your order would require an art charge, just upload your design from either the silkscreening or embroidery page or just give us a call or email with your question.